How Yaziio works

In short: Meta notifies Yaziio of comments and messages sent to your account; Yaziio verifies by signature that the event really came from Meta, replies according to the account owner's rules, drafts a reply with AI when needed and hands the conversation to a human when unsure.

1. 1. Connecting the account

   Your Instagram professional account is connected through Meta's official Instagram API. Your account password is never requested; Yaziio only uses the access token issued by Instagram, which is stored encrypted. You can remove access at any time in your Instagram settings.

2. 2. Receiving and verifying the event

   When a new comment or message arrives, Meta sends a notification to Yaziio's webhook address. Every notification is verified with the X-Hub-Signature-256 signature; requests with a missing or invalid signature are rejected. A verified event is stored and queued for processing; the same event is not processed twice.

3. 3. Rule-based comment reply and DM

   If a comment contains a keyword defined by the account owner, a short, clear public reply is posted and the requested resource is sent as a private message. Replies do not repeat and can use the person's name.

4. 4. Understanding intent

   An incoming message is first classified by rules and, when unclear, by AI into a topic: information, course, event, YouTube, support or purchase. Each topic goes to a ready flow.

5. 5. Sales assistant

   The right course is explained to interested people. Prices, dates and content come only from a catalogue approved by the account owner; the assistant does not produce them itself. When it is unsure, or for complaints and sensitive topics, the conversation is handed to the account owner.

6. 6. Tracking and insight

   The account owner sees comments and conversations in one place, catches unanswered ones and can write personally. The most-asked questions turn into new content ideas as general themes that contain no personal information.

Limits

• Yaziio only writes to people who interact with you; it does not send bulk or unsolicited messages.
• Meta's messaging-window rules are respected; nothing is sent outside those windows.
• When a conversation starts with an automated assistant this is stated clearly; people can ask for a human at any time. Details: AI Disclosure.
• AI can make mistakes, which is why prices and content are limited to the catalogue.